bc999 Privacy Policy — Your Data, Protected

bc999 ("we", "us", "Platform") is committed to protecting the privacy of all players who use the bc999 online casino and sports betting platform at bc999.bar. This Privacy Policy describes the categories of personal data we collect from players in Bangladesh, the purposes for which we process that data, the conditions under which we share it with third parties, how long we retain it, and the rights you hold in relation to it.

This Privacy Policy forms part of the bc999 Terms and Conditions and should be read together with them. By registering an account or using any feature of the bc999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

bc999 collects personal data in three principal ways: data you provide directly to us, data we collect automatically when you use the platform, and data we receive from third-party payment providers such as bKash, Nagad, Rocket and Upay in connection with deposit and withdrawal transactions.

Data You Provide Directly

• Full name and date of birth (required for account registration and KYC age verification).
• Mobile phone number registered with your bKash, Nagad or Rocket wallet (used as your primary account identifier).
• Government-issued identity document details (National ID card or passport number) submitted during KYC verification.
• Any information you provide when contacting bc999 customer support, including the content of your support messages.

Data Collected Automatically

• Device and browser information, including device type, operating system, browser version, and screen resolution.
• IP address and approximate geographic location (city and division level within Bangladesh, not precise GPS coordinates).
• Session logs, including pages visited, games played, betting history, deposit and withdrawal records, and timestamps.

Data from Payment Providers

• Transaction reference numbers and confirmation codes provided by bKash, Nagad, Rocket or Upay when a deposit or withdrawal is processed.
• The mobile wallet number used for each transaction (to verify that payment accounts are registered in the player's own name and to prevent third-party funding).
• Transaction amounts and timestamps in BDT, which form part of your transaction history held by bc999.

bc999 processes your personal data for the following purposes. We process only the minimum data necessary for each purpose, and we do not use your data for purposes beyond those listed below without first obtaining your explicit consent:

• Account creation and management — to register your bc999 account, maintain your account profile, and allow you to log in securely.
• Age and identity verification (KYC) — to confirm that you are aged 21 or above and to verify your identity in accordance with our responsible gaming and fraud prevention obligations.
• Payment processing — to process your deposits and withdrawals in BDT via bKash, Nagad, Rocket or Upay, and to maintain an accurate record of all transactions.
• Platform operation and security — to detect and prevent fraudulent activity, cheating, bonus abuse, money laundering, and unauthorised access to bc999 accounts.
• Customer support — to respond to your queries and resolve account, payment and game-related issues submitted to the bc999 support team.
• Platform improvement — to analyse aggregated, anonymised usage data in order to improve the bc999 platform, optimise game loading performance on Bangladeshi mobile networks, and enhance the user experience.

bc999 processes your personal data on the following legal bases, depending on the specific processing activity:

bc999 may share your personal data with the following categories of third parties, strictly to the extent necessary to fulfil the purposes described in this Privacy Policy:

• Payment service providers (bKash, Nagad, Rocket, Upay) — to process deposit and withdrawal transactions in BDT. These providers receive only the transaction data necessary to complete the payment.
• Game content providers (Pragmatic Play, Evolution Gaming, Ezugi, Spribe and others) — to facilitate access to their game content through the bc999 platform. These providers may receive session identifiers required to run their games; they do not receive your KYC documents or payment details.
• Identity verification services — third-party KYC verification providers used to authenticate player identity documents where required. These providers process your identity data under strict contractual data protection obligations.
• Law enforcement and regulatory authorities — bc999 may disclose personal data if required to do so by applicable law, court order, or at the request of a competent regulatory or law enforcement authority.

bc999 does not store your full bKash, Nagad, Rocket or Upay PIN, password or authentication credentials. When you initiate a deposit or withdrawal, the transaction is processed directly through the relevant mobile wallet provider's own secure API. bc999 receives a transaction reference number and confirmation status — it does not handle or store your wallet login credentials at any point.

bc999 retains transaction records including mobile wallet numbers, transaction reference codes, amounts in BDT and timestamps. These records are retained as part of your account transaction history and are used to resolve payment disputes, support KYC verification, and maintain accurate financial records in compliance with applicable record-keeping obligations.

bc999 uses cookies and similar local storage technologies on the bc999.bar platform. The following categories of cookies are used:

• Essential cookies — strictly necessary to operate the bc999 platform. These cookies maintain your login session, remember your language preference, and enable core platform functionality. They cannot be disabled without breaking the platform.
• Functional cookies — used to remember optional preferences such as your preferred game category, last-used payment method, and display settings. These improve the convenience of your experience on bc999 but are not required for the platform to function.
• Analytics cookies — bc999 uses anonymised, aggregated analytics data to understand how players navigate the platform, which pages and games are most popular, and how platform performance can be improved. This data does not identify individual players.

You may manage or clear cookies through your mobile browser settings. Please note that disabling essential cookies will prevent you from logging into your bc999 account and will impair core platform functionality. bc999 does not use advertising or cross-site tracking cookies.

bc999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, or for as long as we are required to retain it by applicable law or regulation. The following general retention periods apply:

Account data (name, mobile number, KYC documents) is retained for the duration of your account and for a minimum of five years following account closure, in line with standard record-keeping practices for online gaming platforms. Transaction records are retained for a minimum of five years. Support correspondence is retained for two years from the date of the last communication in each support thread. Anonymised analytics data is retained indefinitely as it cannot be linked to any individual player.

As a user of the bc999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bc999 support team at [email protected]:

• Right of access — you may request a copy of the personal data bc999 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data held in your bc999 account.
• Right to erasure — you may request deletion of your personal data, subject to bc999's legal obligations to retain certain records. Requests for erasure will be assessed on a case-by-case basis.
• Right to restrict processing — you may request that bc999 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to object — where bc999 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. bc999 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

bc999 aims to respond to all data rights requests within 30 days of receipt. In cases where a request is complex or bc999 has received a high volume of requests, this period may be extended by a further 30 days, and you will be notified of the extension within the initial 30-day period.

bc999 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the bc999 platform, server-side encryption for stored personal and financial data, access controls that restrict internal access to personal data on a need-to-know basis, and regular security reviews of the bc999 platform infrastructure.

While bc999 takes reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a personal data breach that is likely to result in a high risk to your rights and interests, bc999 will notify affected players without undue delay and take prompt remedial action to contain the breach and minimise its impact.

If bc999 becomes aware that personal data has been collected from a person under the age of 21 — whether through a fraudulent registration or otherwise — bc999 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a person under your care has registered a bc999 account, please contact the bc999 support team immediately at [email protected] so that the account can be closed and all associated data removed without delay.

bc999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes to applicable law, or improvements to the bc999 platform. When material changes are made, bc999 will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the bc999 platform after any update to this Privacy Policy constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how bc999 handles your personal data, please contact the bc999 support team. All data-related queries are handled confidentially and bc999 aims to respond within 30 days.

Email: [email protected]